Smart companies have discovered the downside of having a telephone answering machine. Calls can come down, the customers tend to get frustrated and businesses can slow down your client's first contact with your office is a sound recording.
But there is more to the answering service of a personality voice on the other end of the line. top tier companies can provide translation services for you, eliminating the logistical nightmare trying to establish an interpreter visit at the last minute.
The way the process works starts when you talk about your contract with the service. Specify the language you want translation services to and bi-lingual operators that correspond to your needs will be assigned to your call. Some operators are multi-lingual and capable of covering a number of languages. After your translator / operator is set up not only will you have a skilled operator answer your calls all the time, but if you get a call in a language you do not speak, translation services available to you immediately.
When there is an incoming call that needs to be translated, bi-lingual operator you would shift the burden of their call for backup operators who have been trained in your company's call routing system. Bi-lingual operators will pass on to your clients but will remain on the line and translate the conversation as long as necessary. The advantage to have in-house translators are innumerable, as the usual cost and inconvenience of having to visit the translation service can be daunting.